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  • Writer's pictureThe Beagle

NAB Narooma to service customers through their partnership with Australia Post

NAB Executive Retail Regional NSW ACT, Tony Story advises:

“As more and more customers are choosing to bank online, we’ve made the difficult decision to close the Narooma branch on the 8th of December, 2022. Increasingly Australians are banking digitally, with more than 94% of customer interactions now taking place over the phone, by video or online. While the Narooma branch will no longer be there, we will still be there for our customers – just in different ways.

“Over the past few years, fewer customers are coming into branches to do their banking and foot traffic has lessened, which has been accelerated by COVID. More than half of our customers in Narooma have only visited the branch once in the last year and over 70% are already using other branches.

“The branch team will be working with customers over the coming weeks until we close, talking with them about the various banking alternatives available. These include our partnership with Australia Post and the Bank@post service as well as connecting with our mobile bankers, home lending specialists or business bankers in person or for phone or video appointments". Bank@post is available at Australia Post outlets including the Post Shop in Wagonga St, Narooma .

"Importantly, there will be no job losses. We have worked closely with our colleagues on opportunities for them to continue to support customers either through other branches or across phone and digital channels.”

"Our renewed Bank@Post partnership with Australia Post provides the community with a face-to-face alternative at 3,500 Australia Post outlets across the country where they can conduct a range of banking services including deposits up to $9,999 and withdrawals up to $2,000 per day. Under our newly signed 10-year agreement, both personal and business customers are able to access this service".


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