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  • Writer's pictureThe Beagle

Community satisfaction in focus

Eurobodalla Council is asking members of the community how satisfied with are with a range of Council services.

Using well-known research company Micromex, telephone calls will start this week to land lines and mobiles seeking 400 residents to participate in the 15-minute survey.

Results from the survey will allow Council to make decisions based on community priorities and satisfaction, with General Manager Warwick Winn saying a clear understanding of the community’s priorities is more important than ever as the Council faces financial challenges ahead.

“Participants will be asked for their views on Council’s services so we can gauge how we’re going, and make sure we’re placing our resources where they are most needed and valued,” Mr Winn said.

“The survey will replicate those completed in previous years so we can look for trends and adjust our services as required.”

Example questions will include asking residents to rate the importance and their satisfaction with of a range of services – everything from environmental management to roads to business development and youth services. What they think of Council’s general performance and what they think about living in the Eurobodalla will also be covered.

Micromex staff will always identify themselves at the start of the call. They will not ask for information that could be used to identify individuals, nor will they ask for information about money or bank details.

They will ask for demographic information that helps analysis of the results across ages, living arrangements and localities.

Mr Winn said results will be presented to councillors, staff and the community once the survey and analysis is complete.

Above: Eurobodalla Council’s corporate analyst Trinity Ladmore is the driving force behind a community satisfaction survey about to get underway in the Eurobodalla.


Unknown member
Mar 27, 2023

Noting new with that idea.

Unknown member
Mar 28, 2023
Replying to

Another positive and constructive (albeit poorly spelt) comment? It is clearly stated in the article that it replicates previous surveys. That way trends can be observed. It’s called qualitative evidence gathering.


NOTE: Comments were TRIALED - in the end it failed as humans will be humans and it turned into a pile of merde; only contributed to by just a handful who did little to add to the conversation of the issue at hand. Anyone who would like to contribute an opinion are encouraged to send in a Letter to the Editor where it might be considered for publication

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