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Changes to laws for short-term rental accommodation

With forty percent of Eurobodalla homes owned by non-resident ratepayers and many of these rented as Short-term rental accommodation the proposed changes to regulations have the potential to shake up those who avail their properties as short-term rental accommodation. Under section 52A of the Fair Trading Act 1987 (NSW): Short-term rental accommodation arrangement is defined as a commercial arrangement for giving a person the right to occupy residential premises for a period of not more than 3 months at any one time New laws from 18 December 2020 will impose new obligations on booking platforms, hosts, letting agents and guests.

Important: The Public Health Order affects holiday rentals and holiday homes by imposing limitations on the number of persons who can be on the premises. Short-term rental accommodation providers are required to ensure the maximum number does not exceed 20 persons. The NSW Government encourages businesses and organisations to complete a COVID-19 Safety Plan where appropriate, even if there is no requirement under the Public Health Order to do so.

What is changing?

Code of Conduct

A mandatory Code of Conduct for the Short-term Rental Accommodation Industry will apply from 18 December 2020. This will be declared in the regulations, which will be published on the NSW legislation website.


Guest obligations

The Code of Conduct imposes certain behaviour standards on guests in short-term rental accommodation, including:

  • You must not make noise that unreasonably disrupts your neighbours

  • You must not cause damage to the premises, including any common property in a strata scheme or association property in a community scheme

  • You are responsible for the actions of your visitors and must ensure they comply with the behaviour standards set out in the code.

If you don’t meet your obligations under the code, you could face penalties such as warning notices, fines or being added to the exclusion register. A person who is listed on the exclusion register is prohibited from participating in the short-term rental accommodation industry for five years.

Host obligations

There will be several new obligations for hosts under the code:

  • You must hold insurance that covers your liability for third party injuries and death

  • You must enable your neighbours to contact you, or your authorised representatives, about concerns relating to your premises by giving them your contact details and being available between 8am and 5pm each day

  • You must take reasonable steps to ensure your guests meet their behaviour obligations in the code, including by making them aware that the code applies to their stay and making a copy of the code readily available to them

  • You must ensure you do not rent out your premises to a guest who is recorded on the exclusion register

  • A short-term rental accommodation premises register is currently being developed and is expected to commence in 2021. Once this commences, you must register yourself and your premises on the short-term rental accommodation premises register.

Booking platform and letting agent obligations

New requirements for platforms and letting agents include:

  • You must tell hosts and guests who use your services about the code, how to lodge a complaint under the code, and about any code-related complaint relating to them that you know about.

  • You must not advertise or facilitate the offering of accommodation if the host or premises are recorded on the exclusion register.

  • Once the short-term rental accommodation premises register commences in 2021, you can only advertise or facilitate the offering of premises that are registered.

Potential penalties for breaching the code

Breaches of the code may attract the following penalties:

  • warnings or directions to take or cease certain action

  • fines

  • a ‘strike’ against a host, host’s premises, or guest for serious breaches of the code

  • recording a guest, host or host’s premises on the exclusion register. Two strikes in a two-year period will result in a listing on the exclusion register, which means the person or premises is prohibited from participating in the short-term rental accommodation industry for five years.

The code sets out a fair process that must be followed before a penalty is imposed and the code and Regulation provide for appeals against decisions to impose a penalty for breach of the code.

Fair Trading will provide further advice about enforcement in relation to exclusion register obligations on hosts and platforms before commencement of the code on 18 December 2020. The Fair Trading website will be updated and we will also communicate with the industry directly.

Making a complaint for a breach of the code

You will be able to make a complaint with Fair Trading from 18 December 2020 if you believe that the code has been breached.

In some situations the Commissioner may request that the complaint first be made to another body, if this is appropriate, such as the police or local council.

The code does not change existing complaint handling processes for NSW Police and local councils. Contact your local council if you have an issue or complaint relating to fire safety (including overcrowding), planning approvals, parking or ongoing noise. You can contact the police for urgent noise issues.

Fair Trading Regulation 2019


As well as declaring the Code of Conduct, amendments to the Fair Trading Regulation 2019 will support the operation of the Code of Conduct by:

  • prescribing persons who provide property management services (‘facilitators’) as an additional class of persons to whom the Code applies

  • excluding refuge, crisis, disability and some other types of accommodation from the operation of the Code

  • providing for appeals against listings on the exclusion register.

What else will be changing?

There will be changes to planning laws in mid-2021, including a new planning policy that applies consistent regulation of the use of premises for short-term rental accommodation across the whole state of NSW.

A short-term rental accommodation premises register is currently under development for commencement in mid-2021. Hosts will be required to register their premises once that obligation is mandated by the Department of Planning, Industry and Environment and the register itself becomes available online.

More information about this will be made available on the Department of Planning, Industry and Environment website.


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