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Banksia Lodge Meets All Expected Outcomes

Banksia Villages’ residential aged care facility, Banksia Lodge, has met all 44 expected outcomes, following a quality audit on 7 May 2019. The Aged Care Quality and Safety Commission (the Commission) undertook the quality audit after Banksia Lodge failed to meet a number of expected outcomes during a reaccreditation inspection on 5-6 December 2018. Banksia CEO, Graham Wise, stated that it has been a challenging time for Banksia Lodge’s staff, residents and families. Mr Wise said: “The extent of required changes and the speed at which we implemented them created some disruption. However, the changes have been very positively received by our most important stakeholders - our residents - and have been effective in improving performance, quality, service and safety”. Mr Wise took the opportunity to thank residents and families, stating “Banksia has maintained a dialogue with residents, families and staff throughout this time, ensuring clear and transparent communication about initial failures and the subsequent plan to address these issues and deliver improved performance”. Mr Wise added “I sincerely thank our residents and their families for their support, understanding and engagement throughout this whole process”. Banksia will continue to implement its plan for continuous improvement and will monitor quality, service and safety closely to ensure sustained compliance. Banksia Lodge is due for re-accreditation in April 2020.

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