Customer Service Opportunities
About Us Based on the NSW South Coast, approx. 3 hour south of Wollongong, Southern Phone is Australia's largest regionally based telco. We operate to maximise benefits to the community as we reflect the values, ethics and life style of Regional Australia as we connect customers across the country. We are looking for people who want to learn or grow in the field of customer service. So if you are a school leaver, looking to return to the workforce, or looking for a career change, then one of these roles might be for you.You will find this an exciting and rewarding role if you are an individual who is willing to go above and beyond. About the role Reporting directly to your Squad Leader, you will answer a variety of inbound calls about mobile, landline and internet queries, plus handling of customer issues and ensuring that each call is managed within our customer service values. You will be responsible for establishing, maintaining and building relationships with customers on behalf of Southern Phone.If you have strong communication skills, are hands on and a team focused person with a can do attitude, then apply now! Duties & Responsibilities · Providing a superior customer experience · Attend to customer enquiries and concerns in a timely manner and facilitate satisfactory resolutions · Trouble shooting and diagnosing product faults Skills & Experience · Good communication skills, both written and verbal · Good negotiation and organizational skills · Time management experience · Ability to work in a fast paced customer service environment · Able to solve problems
To apply for this role please forward your resume and covering letter to jobs@southernphone.net.au
