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Reality Check: Ombudsman Figures Show Turnbull’s NBN Failing Eden-Monaro Residents


Figures released this week by the Telecommunications Industry Ombudsman (TIO) show widespread consumer backlash against Turnbull’s second-rate NBN.

The TIO annual report shows a 159 per cent increase in complaints against NBN-related services.

For the first time, internet services are the highest source of complaints to the TIO, overtaking mobile and phone complaints.

In April, the Communications Minister declared 2017 would be the ‘year of the customer’.

Well, consider today the most brutal of reality checks.

Of significant concern, NBN complaints are growing 37 per cent faster than the number of new NBN services being activated – a pattern not observed in any of the previous years.

Mike Kelly said “I have had hundreds of complaints from people who are seeking assistance.”

“Malcolm Turnbull is telling anyone who will listen that the government is doing a great job of connecting people to the NBN. The only problem is they are connections to the second rate Fibre-to-the-Node NBN that relies on old unreliable copper.”

“The bottom line is the residents of Eden-Monaro are sick and tired of excuses, they just want their broadband to work.”

Mike Kelly and Labor are calling for the TIO to be given expanded powers in order to manage this burgeoning consumer crisis.

Malcolm Turnbull created this mess it’s about time they did something to fix it.

Australia can’t afford to keep spending billions on an NBN that is not delivering.


Above: Member for Eden-Monaro Mike Kelly and the Shadow Minister for Regional Communications Stephen Jones in Yass last week to meet with the community about the state of the NBN.

Media Release

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