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  • Writer's pictureThe Beagle

IMB committed to delivering banking which suits the local community

NAB will be closing their Narooma branch at 112 Wagonga Street, Narooma on Thursday 8 December 2022 suggesting that their clients travel to the Moruya branch or attend the Narooma Post office. (read notice HERE) The good news is that the IMB Narooma are giving an assurity to the Narooma community that they will continue to offer their wide range of digital and mobile banking options and be there to provide the personal service that banking so often requires. From natural disasters to pandemic and cost-of-living pressures, the people of the Eurobodalla have faced significant challenges over the past few years. These challenges have brought about changes in the way we bank and service delivery has been instrumental to getting residents through tough times.


Following natural disasters, locals tasked with recovery efforts looked to institutions that could be trusted to provide support, at the times they needed it most.


When people needed certainty around their banking, IMB Bank‘s connection with the local community, with headquarters in NSW’s South Coast and branches right across the Eurobodalla, gave the customer-owned bank an edge above the others.


IMB always maintained a strong focus on personal service and supporting its customers, particularly through the pandemic.


Mobile banking solutions, that were key to recovery and rebuild efforts for local communities, were part of IMB’s digital transformation that enabled customers to easily open an online account, apply for a home loan in as little as 20 minutes, and access real time payments and a full suite of mobile wallet technology.


Acutely aware of the increase in cyber-crime in and around the South Coast [1] IMB has also enhanced cyber security systems to address the increased sophistication of scams, to maintain secure banking experiences for customers.


Aside from banking solutions, IMB Bank Community Foundation has supported diverse community minded projects and groups across the Eurobodalla and South Coast. Narooma Men’s Shed, the TeenSafe Program in Moruya, Wolumla Rural Fire Service and many other not-for-profit initiatives received an injection of funds from IMB Bank Community Foundation to support local communities.


Now, IMB Bank has been recognised for putting its customers first with two Canstar awards for Most Satisfied Customers in the ‘Bank’ and ‘Customer Owned Bank’ categories.”


IMB Bank CEO, Robert Ryan, said, “We take pride in our service, competitive products and the convenient and secure banking options we offer. For over 140 years, we’ve helped young people, families and older Australians at every step of their financial journey. Adding to our offering, I’m pleased that we’ve been appointed to the lending panel for the Australian Government’s Home Guarantee Scheme to help more young Australians get into their first home.”


“As one of Australia’s largest customer owned banks, we’re proud to be acknowledged with two Canstar awards for customer satisfaction. The awards highlight the opinions of our customers, and their trust in IMB to provide financial support that helps them achieve their goals,” said Mr Ryan.



Canstar found IMB to be the bank with Australia’s Most Satisfied Customers.*

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*The Canstar 2022 Most Satisfied Customers Awards were received in July 2022 for the Bank and Customer Owned Bank categories.

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